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It’s a cliché, but change has always been the only constant. In recent times, the pace of change has accelerated greatly, and we all need to find ways to deal creatively with this fact of modern life. Leaders, in particular, need to face and manage change in a constructive way, but everyone who wants to be successful – in career, in relationships, in life – must learn how to see and manage change the way that successful ‘change leaders’ do. Such leaders are adaptable and creative, responding to change in three key ways.

1. People who respond well to change will have a high ‘ambiguity threshold.’ Change is inherently ambiguous, and those who deal creatively with change will have a high tolerance for uncertainty and ‘shades of grey.’

2. Skillful managers of change will have a constructive ‘internal monologue.’ They will see themselves as inherently powerful and having the ability to control elements of the situation in which they find themselves. Some circumstances cannot be changed, but the way we respond to them is always a choice, and we always have a sphere of influence, however small. By focusing on this sphere of influence, and not expending energy bemoaning the area outside it, the circle will start to expand and give us progressively more control. Solutions to problems always exist, and the ‘internal monologue’ should reflect the desire to find them and the certainty that they can be successfully implemented.

3. Those who deal well with change will have a good reservoir of emotional, physical and mental energy from which to draw when things get tough.

Managing Change

The above ways of dealing with change tend to be innate, with some people having a greater capacity for one or more of them than others. However, they can be learned, and the following are seven tips for improving your skills in managing change.

1. Spend time reflecting on your own core values and your mission in life. A sense of purpose is essential to success and effectiveness, and those without a clear idea of what they are doing and why they are doing it will not have the foundation to keep going in the face of change.

2. Be persistent. Success is usually more to do with tenacity that genius. Persistence is only possible when you have clarified your values and when you are able to build on the bedrock of purpose. Successful people keep going in the face of change, finding new and creative ways to achieve a positive outcome.

3. Be flexible and creative. Persistence does not mean pushing through by force. If you are unable to achieve success one way, try another, and then another. Keep looking for more creative solutions and innovative responses to problems.

4. Think outside the box. Read widely, and don’t confine yourself to your own area of ‘expertise.’ Try to see links between apparently separate and diverse elements in your life and experience.

5. Accept uncertainty and be optimistic. Life is inherently uncertain, so don’t waste your energy trying to predict the future. Of all the possible outcomes, focus on the most positive one. This is not to be a ‘Pollyanna,’ but to accept that if you respond well and work to the best of your ability, a good outcome is as likely as any other. Don’t waste your ene ... (全文...)

背景介绍：

　　《微笑》是法天变得真快，我俯下身子往盆子里盛水，阳台防盗栏杆外已经飘起了雨。盆子在阳台的右角，雨水先落在窗前铁栏杆再顺着花国作家安东尼·圣艾修伯里的作品，圣艾修伯里是名飞行员，二次大战对抗纳粹时被击落身亡，之前他也曾参加西班牙内战打击法西斯分子。他根据这次经验写了一篇精彩的故事――《微笑》。他的代表作《小王子》是美国人都很熟悉的童话故事。

"I was sure that I was to be killed. I became terribly nervous. I fumbled in my pockets to see if there were any cigarettes, which had escaped Their search. I found one and because of my shaking hands, I could barely get it to my lips. But I had no matches, they had taken those. "I looked through the bars at my jailer. He did not make eye contact with me. I called out to him 'Have you got a light?' He looked at me, shrugged [3]and came over to light my cigarette. "As he came close and lit the match, his eyes inadvertently locked with mine. At that moment, I smiled. I don't know why I did that. Perhaps it was nervousness, perhaps it was because, when you get very close, one to another, it is very hard not to smile. In any case, I smiled. In that instant, it was as though a spark jumped across the gap between our two hearts, our two human souls. I know he didn't want to, but my smile leaped through the bars and generated a smile on his lips, too. He lit my cigarette but stayed near, looking at me directly in the eyes and continuing to smile.

　　 "I kept smiling at him, now aware of him as a person and not just a jailer. And his looking at me seemed to have a new dimension[4] too. 'Do you have kids?' he asked. " 'Yes, here, here.' I took out my wallet and nervously fumbled for the pictures of my family. He, too, took out the pictures of his family and began to talk about his plans and hopes for them. My eyes filled with tears. I said that I feared that I'd never see my family again, never have the chance to see them grow up. Tears came to his eyes, too. "Suddenly, without another word, he unlocked my cell and silently led me out. Out of the jail, quietly and by back routes, out of the town. There, at the edge of town, he released me. And without another word, he turned back toward the town.

　　 "My life was saved by a smile." Yes, the smile―the unaffected, unplanned, natural connection between people.. I really believe that if that part of you and that part of me could recognize each other, we wouldn't be enemies. We couldn't have hate or envy or fear.

【中文译文】：

　　“一想到自己明天就没命了，不禁陷入极端的惶恐。我翻遍了口袋，终于找到一支没被他们搜走的香烟，但我的手紧张得不停发抖，连将烟送进嘴里都成问题，而我的火柴也在搜身时被拿走了。 “我透过铁栏望着外面的警卫，他并没有注意到我在看他，我叫了他一声：‘能跟你借个火吗？’他转头望着我，耸了耸肩，然后走了过来，点燃我的香烟。 “当他帮我点火时，他的眼光无意中与我的相接触，这时我突然冲着他微笑。我不知道自己为何有这般反应，也许是过于紧张，或者是当你如此靠近另一个人，你很难不对他微笑。不管是何理由，我对他笑了。就在这一刹那，这抹微笑如同火花般，打破了我们心灵间的隔阂。受到了我的感染，他的嘴角不自觉地也现出了笑容，虽然我知道他原无此意。他点完火后并没立刻离开，两眼盯着我瞧，脸上仍带着微笑。

　　“我也以笑容回应，仿佛他是个朋友，而不是个守着我的警卫。他看着我的眼神也少了当初的那股凶气，‘你有小孩吗？’他开口问道。 “‘有，你看。’我拿出了皮夹，手忙脚乱地翻出了我的全家福照片。他也掏出了照片，并且开始讲述他对家人的期望与计划。这时我眼中充满了泪水，我说我害怕再也见不到家人。我害怕没机会看着孩子长大。他听了也流下两行眼泪。 “突然间，他二话不说地打开了牢门，悄悄地带我从后面的小路逃离了监狱，出了小镇，就在小镇的边上，他放了我，之后便转身往回走，不曾留下一句话。

　　“一个微笑居然能救自己一条命。”“是的，微笑是人与人之间最自然真挚的沟通方式。如果我们能用心灵去认识彼此，世间不会有结怨成仇的憾事；恨意、妒嫉、恐惧也会不复存在。